Refund policy

Refund and Returns Policy
Last updated: [15 July 2026]
If there is a problem with your order, please contact us at eapremiumfoods@outlook.com as soon as possible.

Returns
For food safety and hygiene reasons, we do not accept returns of food products that have been opened, used, unsealed, damaged after delivery, or are no longer in their original sealed packaging.

If you change your mind after receiving your order, please contact us within 14 days of delivery. To be eligible for a return, the product must be unopened, unused, sealed, in its original packaging and in a resaleable condition.

You are responsible for the cost of returning the item to us unless the product is faulty, damaged or incorrect.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty, incorrect or not as described, please contact us at eapremiumfoods@outlook.com with your order number and photos of the issue.
Where required by law, we will offer a refund, replacement or other appropriate remedy.

Refunds
Approved refunds will be made to your original payment method.
This policy does not affect your statutory rights.