Shipping policy

Last Updated: 13th October 2026

SHIPPING POLICY

Where we deliver

We deliver throughout the United Kingdom.

Any delivery restrictions applicable to your address will be shown before you complete your order.

Dispatch times

We dispatch orders Monday to Friday, excluding bank holidays. We do not dispatch orders at weekends.

Orders for in-stock products placed and paid for before 2pm UK time on a dispatch day are dispatched the same day.

Orders placed at or after 2pm, at weekends or on bank holidays are dispatched on the next dispatch day.

For example, an order placed after 2pm on Friday will be dispatched on Monday, unless Monday is a bank holiday.

If a product is available for pre-order or has a different dispatch timeframe, this will be stated before you purchase. If an unexpected issue delays dispatch, we will contact you.

Delivery services and times

We use the following delivery services:

• Orders weighing up to and including 5kg: Royal Mail 24 or Royal Mail Tracked 24.

• Orders weighing over 5kg: DPD Next Day.

The service names refer to delivery after dispatch, not the time from placing your order. Same-day dispatch does not mean same-day delivery.

Expected delivery dates depend on the service and destination. Unless we expressly agree a guaranteed delivery date with you, delivery dates are estimates.

Delivery may take longer during busy periods, service disruption or adverse weather, and to some postcode areas, including parts of the Highlands and islands and Northern Ireland. Next-day delivery may not be available to every address.

Shipping charges

Shipping charges are displayed at checkout before you pay.

Where your order qualifies for free shipping, this will be shown before you complete your purchase. Any conditions attached to a free-shipping offer will be stated with the offer.

Dispatch confirmation and tracking

We will send you an email when your order is dispatched.

For orders sent by Royal Mail Tracked 24 or DPD, we will provide tracking details so you can follow your parcel.

Royal Mail 24 does not provide the same tracking throughout the journey. Where available, a delivery reference may show confirmation once delivery has taken place.

Delivery details and missed deliveries

Please check your delivery address carefully before placing your order.

If you notice an error, email support@eapremiumfoods.co.uk as soon as possible. We will try to help, although we may be unable to change the address once an order has been dispatched.

If the courier cannot deliver, follow the instructions in its delivery notification to arrange redelivery or collection, where available.

If a parcel is returned to us, we will contact you to discuss the next steps. Any reasonable additional postage charge arising from incorrect address details you supplied will be explained and agreed with you before redelivery.

Delayed, missing or damaged orders

If your parcel has not arrived when expected, or arrives damaged, email support@eapremiumfoods.co.uk with your order number and details of the issue.

Photographs of damaged goods or packaging can help us investigate, but they are not a condition of exercising your statutory rights.

For deliveries arranged by us, your goods remain our responsibility until physically received by you or someone you nominate to receive them. We will investigate delivery problems and deal with Royal Mail or DPD where necessary.

Unless we agree a different delivery period with you, we will deliver without undue delay and within 30 days of accepting your order. Your rights concerning late or failed delivery, including cancellation and refunds where applicable, remain unaffected.

Contact us

For shipping or delivery enquiries, email support@eapremiumfoods.co.uk.

Please also read our Terms of Service and Returns and Refund Policy. Nothing in this Shipping Policy limits your statutory rights.